Welcome
About the Council
The best answers come from the people closest to the work. You see the moments when care feels warm and humane, and the moments when creating a connection gets lost in the rush. Your insights make our solutions smarter and more efficient; our operational support makes your solutions real, and together our reliable practices can make a difference every day.
This Council is a place where your experience and our resources meet — not to create grand gestures, but to shape the small and meaningful. We listen, explore ideas together, and test them in ways that honor our meaningful work and safeguard dignity, safety, and respect.
Meet the Council
SARA BONNES
Mayo Clinic
Susan Carroll
Inova
Steve Downey
Cleveland Clinic
Mark french
Ochsner Health
Dana weston graves
Sentara Health
Agustina Ishmael
Providence
Clarence Sevillian
Prisma Health
Emily Jakacki
Northwestern Medicine Delnor Hospital
Tony Balzarini
Mayo Clinic
Council Mission
The purpose of the Client Advisory Councilis to bring together a group of healthcare leaders for a candid, peer-to-peer discussion about where hospitality and healthcare intersect — how culture, operations, and patient experience can all improve when we lead with hospitality principles to elevate the care experience. It’s meant to be practical, open, and energizing — a chance to share real-world insights and walk away with new ideas you can take back to your hospitals and health system.
